Privacy Policy

At Salvatore, we believe transparency about data practices builds trust. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or participate in our cake and dessert baking programs.

We operate from Quebec, Canada, and follow Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA). But we've written this policy in plain English because legal jargon helps nobody.

If you have questions after reading this, just reach out. We're real people who genuinely care about doing right by our community.

We only collect information that helps us serve you better. Here's what that includes and why we need it:

We use your personal information for straightforward business purposes:

• Responding to your inquiries about our baking programs and services
• Sending program information, schedules, and updates you've requested
• Processing program registrations and managing class logistics
• Improving our website content and user experience
• Complying with legal requirements and maintaining business records
• Sending occasional newsletters about new programs or baking tips (only if you've opted in)

We don't use your information for automated decision-making or profiling. Every interaction with our community gets personal attention from real people who care about baking education.

We keep your information private. We don't sell, rent, or trade personal data to anyone. Period.

We only share information in these specific situations:

• With your explicit consent for a specific purpose
• With trusted service providers who help us run our business (like our email service or payment processor) under strict confidentiality agreements
• When required by law, such as responding to a court order or legal investigation
• If necessary to protect someone's safety or prevent illegal activity

Any service providers we work with are carefully chosen and contractually required to protect your information the same way we do.

We protect your information using industry-standard security measures appropriate for a small business:

• Encrypted connections (SSL) for all data transmission
• Secure, password-protected systems for storing personal information
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis
• Regular backups stored securely

While we work hard to protect your information, no system is completely secure. If we experience a data breach that might affect you, we'll notify you promptly and explain what happened and what we're doing about it.

We keep your information only as long as we need it:

• Contact information for active inquiries: Until resolved or you ask us to delete it
• Program participant information: For the duration of your program plus two years for follow-up and alumni services
• Email newsletter subscriptions: Until you unsubscribe
• Website analytics: Aggregated and anonymized after one year
• Business records: As required by Canadian business and tax laws (typically seven years)

When we no longer need your information, we securely delete it from our systems.

Our website uses minimal tracking technology:

• Essential cookies that help the website function properly
• Basic analytics to understand how visitors use our site
• No advertising cookies or social media tracking

You can disable cookies in your browser settings, though some website features might not work as smoothly.

We'll update this privacy policy if our practices change or if laws require it. When we make changes, we'll:

• Update the "Last Updated" date at the top of this page
• Email active program participants about significant changes
• Post a notice on our website for major updates

We encourage you to review this policy periodically, especially if you're considering joining one of our programs.